Customer service is a priority to us, we are committed to making our customers happy. We stand behind and guarantee our craftsmanship.
What type of payment do you except-
For email and phone orders we are happy to accept Visa, MasterCard and soon PayPal. Currently we are unable to accept international wire transfers. You are charged all applicable taxes when ordering. In Canada taxes are based on the province in which you reside: Ontario 13% HST, British Columbia 12% HST, Nova Scotia 15% HST, New Brunswick 13% HST and Newfoundland 13% HST. All other provinces will be charged 5% GST. U.S. orders are tax-exempt.
At Magi J Designs we do our best to ensure that all of our pieces are carefully handcrafted, and free from known defects. We are happy to warranty for a period of one year from the date of purchase. We will repair or replace any pieces we deem to have been defective as a result of the manufacturing process at no additional charge to our valued clients.
(Proof of purchase must accompany items being returned for Warranty work. Shipping charges may apply.)
What is your return policy-
You may be able to cancel an order provided it is not currently in production. For orders that we have begun to create, a partial refund may be possible on a case-by-case basis, at our sole discretion. Jewellery from the ready to wear collection (that is free from customization) maybe returned for a period of 7 days with authorization for exchange or credit note. To receive authorization; you must email with proof of purchase, at that point you will receive further instructions. Unfortunately we cannot offer refunds on shipping costs and sale items. When returning items you are responsible for shipping costs and insurance. We recommend using a shipping service such as UPS or FedEx to track your shipment and send the package via overnight express. All items being returned must be in new and unworn condition with all packaging.
Please note all custom pieces of jewellery are final sale.